COVID-19 FAQs

What happens if I have placed an order, but photography has been or will be postponed?

Every advancedlife school is currently planning on continuing with their school photography in 2020. Many schools have been photographed, many others are planning to go ahead on their scheduled or rescheduled photography dates in Terms 2, 3 or 4. This means that school photography orders will be processed and delivered as usual once we have photographed your school.

If the day of photography date for my school has moved, what happens?

If your photography date is postponed due to the situation affecting schools and you have already placed your order, then your order is valid for the new photography date and your package will be delivered once the rescheduled photography has taken place.


If you have not placed an order as yet and your school has postponed their photography day, we will be working with your school to ensure that you are informed about the details of your school’s new photography date, so you can place your order and receive your school photos.

What precautions are you taking when you photograph schools?

advancedlife is taking every precaution to ensure the safety and wellbeing of students, school staff and our team. As this is an evolving situation, we are monitoring advice provided by health authorities and we will continue to update our practices regarding school visits, school photography, and how we should proceed with the safety of the community uppermost in our minds.


Our field staff have been directed that they cannot work should they display any signs of illness. All field staff have been provided with hand sanitisers and wipes to ensure a safe work environment. We’ve also implemented safe social distancing processes and reduced our interaction with students while conducting photography at schools, to ensure contact is minimised when photography has taken place.


What if I have received my photos but am not completely satisfied?

If you have already received your photographic package and are not completely satisfied, you can return it, along with your: name, address, email, contact phone number and a description of your payment method, to receive a 100% refund of your package or partial refund on part return:

 

Advancedlife - Returns
PO Box 826
Freshwater NSW 2096


Usually we only accept refund requests within 14 days of receipt, but in these difficult times and with our team not available to assist you, we will waive that time limit.

 

Please note: A refund cannot be given if the high resolution digital file has already been downloaded from advancedyou.

Whilst every effort has been made to capture a perfect "moment in time" image of your child, at times a photographer can miss the perfect moment amongst the hundreds of children being photographed on the day. Unfortunately, advancedlife cannot return to a school to re-take a portrait. We do, however, offer re-take days throughout the year at all our regional offices, should you wish to come in and have your child's portrait photo re-taken.